Privacy Policy
At Alura, we value your privacy and are committed to processing your personal data responsibly, transparently, and in accordance with the applicable laws of the Republic of Panama.This Privacy Policy explains what personal data we may collect through our website, forms, contact channels and related services, how we use it, with whom we may share it, and what rights you have as the data subject.
Data Controller
The data controller responsible for processing your personal data is
Atrio S.A., with its registered address at Calle 8 Este, Casco Antiguo, Panama.For any enquiries relating to this Privacy Policy or to exercise your rights, you may contact us at:
hello@alura.com.paPersonal Data We May Collect
Through our website and contact channels, we may collect the following categories of personal data, depending on your interaction with us:
- First and last name
- Email address
- Telephone number
- Information relating to reservations or special requests
- Dining preferences, allergies or dietary requirements, where voluntarily provided by you
- Information submitted through contact forms, enquiries, comments or messages sent via our customer service channels
- Browsing data, IP address, device type, browser, cookies and website usage analytics
Purposes of Processing
Your personal data may be processed for the following purposes:
- Managing reservations, enquiries and confirmations
- Contacting you regarding your visit, enquiry or request
- Responding to questions, comments, complaints or suggestions
- Providing you with a better customer experience and service
- Sending you information about promotions, events, news, menus or special experiences, where you have given your consent where required
- Carrying out internal, statistical and website analytics to improve our website, services and user experience
- Complying with legal, regulatory or official authority requirements
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent, when you complete forms or agree to receive promotional communications
- The performance of pre-contractual or contractual obligations, for example when you make or manage a reservation
- Compliance with legal obligations, where we are required to retain or disclose certain information
- Our legitimate interests, including improving the quality, security and operation of our digital services and customer support processes, provided that your rights and freedoms do not override those interests
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by any applicable legal, contractual, tax, accounting or administrative obligation.Once your personal data is no longer required, it will be securely deleted, blocked or anonymised, as appropriate.
Disclosure of Personal Data to Third Parties
Alura does not sell or trade your personal data.However, we may share your information with third parties only in the following circumstances:
- With service providers that support the operation of our website, reservation systems, web hosting, analytics, marketing, customer service or communications
- Where necessary to comply with a legal obligation or a request from a competent authority
- Where necessary to protect our rights, security or property, or those of our users or third parties
International Data Transfers
Some of our technology providers or service platforms may store or process information outside Panama. In such cases, we will take reasonable measures to ensure that your personal data receives an appropriate level of protection in accordance with applicable laws and the relevant contractual safeguards.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve the user experience, remember preferences, analyse website traffic and measure the performance of content or marketing campaigns.These technologies may collect information such as:
- IP address
- Browser type
- Pages visited
- Time spent browsing
- Interactions within the website
Your Rights
As the data subject, you may exercise the rights granted to you under applicable law, including:
- Right of Access: to know what personal data we process about you
- Right to Rectification: to request the correction of inaccurate, incomplete or outdated personal data
- Right to Erasure: to request the deletion of your personal data where applicable
- Right to Object: to object to the processing of your personal data in certain circumstances
- Right to Data Portability: to request a copy of your personal data in a structured format where applicable
Information Security
We have implemented reasonable technical, organisational and administrative measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure.However, no method of transmitting or storing information is entirely secure, and therefore we cannot guarantee absolute security.
Children
Our website and services are not specifically intended for children to provide personal data independently. If a child provides us with personal information without the appropriate consent of their parent or legal guardian, the parent or guardian may contact us to request that such information be deleted.
Links to Third-Party Websites
Our website may contain links to third-party websites or platforms. Alura is not responsible for the privacy practices, content or security of those external websites, and we recommend reviewing their respective privacy policies before providing any personal information.
Changes to this Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time to reflect changes in legislation, our internal processes or the services we provide.Any amendments will be published on this page together with the corresponding date of the latest update.
Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:
Atrio S.A.
Calle 8 Este, Casco Antiguo, Panama
hello@alura.com.pa
